Product Warranty

Product Warranty

4 Week Return Policy( standard distance selling terms ).

Can return a product, unused & within this time period and expect a full refund (less any postage costs). Only applies to products purchased on

1 Year Product warranty

Ensures that product will be in full working order upon delivery and will be of a quality which, within parameters of reasonable* use, is guaranteed for this period. If a manufacturing defect occurs within this time, the product can be returned for repair/exchange. Find our Warranty and Repair Forms here.

Reasonable use* does not include damage caused by behaviour that would cause damage to a conventional tent or are outside the guidelines as stated in the Tentsile Instructions: No usage of fire in or around the tent, no use of sharp objects including but not limited to, knives, tools etc, shoes should not be worn inside the tent.

Tentsile Waiver of Liability

Tentsile Ltd will not be liable for any damage or personal injury caused by misuse of the Tentsile product. Users will take full responsibility for their health and safety once purchase has taken place and this signed waiver confirms the acceptance of these terms.

Recommended Set-up Guidelines and Terms of Use.

I, the customer agree:

  • A visual and tactile inspection of my Tentsile products will be carried out prior to each use.
  • All trees used by Tentsile products are within the health and size parameters as prescribed by the guidance provided in the manual and on the Tentsile website.
  • Stipulated weight limit for purchased Tentsile model will not be exceeded.
  • Tentsile will be set-up so the floor level is no more than 4 feet / 1.2 meters from the ground.
  • Ratchet straps will also receive a visual and tactile inspection before each use.
  • Ratchet Buckles will always be in put in LOCKED position while tent is in use.
  • No fire or naked flame will be allowed anywhere near Tentsile.
  • Tentsile will not be used after the consumption of any intoxicating substances.
  • Tentsile will be set-up as per instructions and guidelines provided.
  • No use of sharp objects or any kind will take place in or around Tentsile.
  • I understand that Tentsile is a suspended tent and so will behave in a sensible and responsible way while using it.
  • I hereby confirm that any personal injury or damage caused by the misuse of Tentsile will be my sole responsibility and that Tentsile Ltd is exempt from all liability or prosecution.